The current international pandemic from COVID-19 is currently impacting our business in the following ways:

Please be aware that depending on the shipping destination, your package may experience delivery delays. USPS has been impacted by the pandemic and shipping times have been slower than usual. Please contact us if you have further concerns.

General Information

• We work to ship out orders 1-2 days after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
• Tracking for your order is emailed to you once your order is shipped out. 
• If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
• If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. 
• Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
• We are not responsible for lost, damaged during shipment, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
• We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

Domestic Shipping Information

• Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.
  • Free standard shipping with estimated delivery within 6 business days.
    • Orders over $100 that ship free will do so under the most economical shipping method, which can include but is not limited to services available through USPS or UPS.
  • Priority Mail shipping has an estimated delivery within 3-5 business days.
• Shipping costs are calculated at checkout and are based on the weight of your package.
• Delivery dates for ‘Free’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.
• Once the package has left our warehouse, packages are guaranteed to be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery

For more information please feel free to Contact Us or for information concerning returns please see our Return Policy